Customer Satisfaction Measurement Benchmarking Association

The Customer Satisfaction Measurement Benchmarking Association (CSMA™) is an association of companies that conduct benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

The Customer Satisfaction Measurement Benchmarking Association (CSMA™) is an association of companies that conduct benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

Top 10 Avoidable
Benchmarking Mistakes

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Top 10 Benchmarking Mistakes White Paper